iTCS Consulting Services Inc.

About Us

An accomplished professional services team with over 25 years of global contact centre experience across multiple industries, including healthcare, financial, and outsourcing services.

iTCS excels when challenged with planning and execution of contact centre strategies and solutions and large scale transformation projects.

Technical and Business Planning, Design and Solution Services including:

• Customer Experience Industry Best Practices
• User Interface (UI) and Voice User Interface (VUI) Design and Development
• Inbound (IVR) and Outbound (Dialer) Consulting
• Voice Biometrics & Speech Recognition Design
• Persona and Voice Talent Development and Coaching
• Usability Testing
• Business Analysis and Technical Planning and Design Services
• RFP Support, Contract Negotiation, Vendor Engagement and Management 
• Leadership & Team Development
• Strategic Planning, Research & Analysis
• M&A Planning
• Program & Project Execution & Management
• Creative Problem-Solving
• Quality Assurance Planning & Execution

• Training and Education Planning & Delivery